Shipping policy

 

Shipping Policy

 

Processing Times

All orders are processed within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order is placed and another email with tracking details when your order has shipped.

Shipping Methods & Delivery Times

We offer a range of shipping options for domestic and international orders. Delivery times and carriers may vary based on your location.

Estimated delivery timeframes:

 

• Domestic (within Australia): Typically 2–6 business days

• International: Varies by destination

 

Please note that delivery delays can occasionally occur due to postal service issues or external factors.

Order Tracking

Once your order has been dispatched, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Customs & Duties (International Orders)

International orders may be subject to import duties or taxes. These are the responsibility of the recipient and are determined by your local customs authority.

Returns & Exchanges

We accept returns on unused, unopened items within 14 days of delivery. For more information, please visit our Returns Policy.

Need Help?

For any questions regarding shipping or your order, please contact us at info@timeshine.com.au.